Privacy Policy

1. Introduction

Nass Foods W.L.L. ("Nass Foods", "we", "us") respects your privacy. This policy explains how we collect, use, share and safeguard information when you visit our website, use the Nass Foods mobile application, shop in our stores or engage our wholesale and catering services.

2. Information we collect

• Contact details — name, phone number, email and delivery address.
• Account information — login credentials, preferences and order history.
• Transaction data — purchases, payment confirmations and invoices.
• Technical data — device, browser, IP address and usage analytics.
• Business inquiry information for wholesale, catering and partnership requests.

3. How we use your information

• To process orders, deliveries and payments.
• To respond to inquiries and provide customer support.
• To improve our products, app and website experience.
• To send service updates, promotional offers and newsletters (with consent).
• To comply with legal, regulatory and food safety obligations.

4. Sharing of information

We do not sell your personal information. We may share data with trusted service providers (delivery partners, payment processors, IT and analytics) strictly to operate our services, and with regulators when required by law in the Kingdom of Bahrain.

5. Data security

We apply industry-standard technical and organisational measures to protect your information against unauthorised access, loss or misuse. Payment data is processed through encrypted, PCI-compliant providers.

6. Your rights

You may request access to, correction or deletion of your personal information, withdraw consent for marketing communications, or raise a concern by contacting us at privacy@nassfoods.com.

7. Contact us

Nass Foods W.L.L., Sitra Industrial Area, Kingdom of Bahrain · info@nassfoods.com · +973 1700 0000